Tetra4D can kiss my ass

I have been using Adobe 3D technology since it first arrived with Adobe Acrobat 3D V.8.  It has become the defacto standard for 3D CAD Model viewing since Adobe Acrobat is on just about every desktop.
We also view all the Boeing parts we make on the Boeing Portal using the Adobe Acrobat 3D PDFs that Boeing provides on REDARS.

The subject of my post today is not so much how well the software works, because it does a great job, but more about how poor the customer service is at Tetra4D. 

When you buy a seat of Tetra4D 3D PDF Converter, you get an activation code.  If you uninstall the software or move it to another PC you will need to open a ticket to get the activation reset.

It's been a week and I still don't have my activation reset.
When I opened a ticket asking for an activation reset, this is what I got. (31 hours later)

If you are upgrading from 3.5 to 3.6 your licenses will transfer right over for you. You can upgrade to 3.6 at www.tetra4d.com/download 

That's it.  If it was that easy, I wouldn't have opened a ticket.
This was my response:

The person I’m updating today had Adobe X.
I uninstalled X and Tetra4D (I forget what version, but it was old)
Now that I installed 3.6 with XI Pro it asks me to reactivate.

I can’t see my activations because I don’t have access to the support portal. (I need a login for it)

That was 4 days ago.  No response.

When I go to the website, the chat support is offline and they don't list a phone number.

They may think that they are the only show in town, but if this is there idea of support they can take their yearly maintanance fee and shove it up their ass.

They do have their offices in Seattle and I'm about 40 minutes away from their office.  I'm thinking about knocking on their door.  When they anwer, I'm going to kick someone in the nuts.


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